Across
- 1. Dainty tidbits that accompany the check meant to leave a sweet taste
- 3. The ability to put yourself in another's situation and feel what that person is feeling
- 5. Cleaning and polishing tableware, restocking condiments, and folding napkins
- 6. Large service items including platters, coffeepots, and silver trays
- 7. plates of all sizes, dishes, cups, saucers, underliners
- 11. Document used to track all the details and responsibilities of an event
- 12. assigned by the management with reference to one or two spots in the dining room: the front door or the kitchen door
- 15. French word for pinch
- 16. cloth Placed on the table first and is then covered with a second tablecloth
- 18. A banquet or special event that fills the entire dining room
- 19. Guests may have as many drinks as they like during a specified time period
- 20. Another name for reservation
Down
- 2. Interpreting body language and other nonverbal cues from a guest
- 4. The act of getting the customer to buy either more items or more expensive items
- 7. Guests pay for drinks as they are ordered
- 8. Designed to stimulate the appetite
- 9. Another name for silence cloth
- 10. Similar to cash bar yet different in the fact that host pays for all alcohol consumed
- 13. Another word for friands
- 14. utinsils and wares used in the dining room to serve the guest
- 17. French term referring to the flatware, glassware, and china that are set for the guest
- 20. A place setting intended for use with a specific type of meal and service