Full Class Review

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Across
  1. 3. What does LIS stand for?
  2. 5. Shorthand for insurance company paying.
  3. 6. Letter W in alphabet
  4. 8. Number of audits per team member per month
  5. 10. breaks phone etiquette
  6. 11. Check the ____ first when headset goes out
  7. 12. Need to use with every call, demonstrated professional behavior
  8. 14. A in the HEARD Customer Service technique
  9. 17. requires a referral
  10. 19. Another word for verifying information
  11. 21. Main Insurance/payer verification site
Down
  1. 1. Phone App (VOIP) we are using
  2. 2. List of prescription drugs covered by Medicare plan
  3. 4. Term for ICD-10's
  4. 5. ____, concise, complete, correct
  5. 7. Prescription support provided by manufacturer
  6. 8. Used to end tasks on your computer
  7. 9. Active and Effective listening includes attention and _______
  8. 13. Insurance Verification Tool (MedConnect)
  9. 15. Disadvantage is Higher Deductibles
  10. 16. Person responsible for securing CMS data
  11. 18. ____ skills are social skills
  12. 20. who do you reach out to if you lose your badge
  13. 22. Company responsible for ZIO device