Across
- 2. Tool available to research information to provide an effective resolution for their call.
- 4. Existing EBB customers will be required to opt into the ACP through the Spectrum.net portal
- 5. Spectrum TV Basic+Spectrum TV Expanded Total = 125+ channels
- 6. Option available to customers in order to authenticate their account without a bill or security information.
- 7. Package code to remove when adding Cable services
- 9. This article contains details for permanent closures and newly opened Spectrum Stores for the current month.
- 10. code needed to mail out a new modem.
Down
- 1. Service address that needs to be changed through Unified Case Management Process
- 3. provides general offer business rules and links to the articles for the specific offers available. The offer articles provide specific offer details, such as availability and business rules.
- 5. Support page to know when and where to transfer the customer for a needed specialist.
- 8. Standard rate for services allowing customer to choose 15 of their own channels from the list.