Fun Friday – Banking & Contact Center Crossword

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Across
  1. 2. Agent's guide for handling pain point queries
  2. 6. Transactions that cannot be converted into Flexi
  3. 7. what happens if you miss the credit card payment
  4. 8. code that is useless after use
  5. 13. electronic record of account activity
  6. 14. agent's preformance is tracked using this
  7. 15. when a third party calls on behalf of the customer this is required
  8. 16. Used for foreign currency transfers
  9. 17. what fraudsters may attempt with accounts
Down
  1. 1. repeated mistakes in service cause this
  2. 2. international banking system for crossboarder transfers
  3. 3. customer calls may be randomly checked for
  4. 4. communication during shifts
  5. 5. A document or notification used in the financial sector to flag suspicious or unusual transactions that might indicate financial crime
  6. 9. Attackers cast out bait hoping someone will give up their personal info
  7. 10. Money owed to the bank
  8. 11. What customer often gives after a service
  9. 12. when a customer is passed for higher support