Fun with UGC

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Across
  1. 5. A term for poorly executed customer interaction
  2. 6. A flag that indicates inappropriate content
  3. 8. A helpful review rating
  4. 10. The type of feedback with minimal detail
Down
  1. 1. Service Term for support provided by a business to resolve issues
  2. 2. This is a flag if a review is in a different language
  3. 3. The type of feedback that's too basic to be useful
  4. 4. Tip Type of review that helps other users with specific tips
  5. 7. The action of returning a purchased item
  6. 9. The merchant's quality of sending products