Across
- 1. a person who analyzes the content of a message is a ______-oriented listener
- 4. the type of speaking used to teach an audience something using objective factual information
- 6. refers to emotional appeals
- 9. the process of generating meaning through verbal and non-verbal signals
- 11. the bad listening practice where people pay attention in order to attack something that the listener says
- 13. the step in the listening process where we take in information
- 15. the process of blocking out unimportant and distracting thoughts is called mental _________
- 16. communication that indicates attention or a lack of attention
Down
- 2. includes the three dimensions competence, trustworthiness, and dynamism
- 3. judging the credibility, completeness, and worth of something
- 5. gestures that have a specific agreed-on meaning
- 7. the logic of an argument
- 8. the type pf motivation used to imply that following the speaker's advice will lead to good results
- 10. the type of listening focussed on evaluating or analyzing a message
- 12. requires short and long-term memory
- 14. the second step in the listening process
