Across
- 1. A gap from expected outcome
- 3. Guiding and supporting people
- 6. Best agreed way of working
- 8. Meeting required standards
- 9. Connected parts working together
- 11. Helping others grow capability
- 13. How well results are achieved
- 14. Making work better
- 15. Action to prevent recurrence
Down
- 2. Doing work with minimal waste
- 4. Measures we track
- 5. Regular planned activities
- 7. True reason a problem occurs
- 10. Anything that adds no value
- 12. Steps used to complete work