Across
- 6. A production approach that aims to reduce waste and improve efficiency.
- 10. The extent to which customers feel their expectations are met.
- 13. The public image of a business based on quality and customer experience.
- 14. Digital platforms used to communicate and engage with customers. (6,5)
- 15. The process of improving employee skills to maintain quality standards.
- 16. Producing large volumes of identical products in a continuous process.
- 19. A business that provides materials or products to another business.
- 21. The process of converting inputs into outputs to create goods or services.
- 22. The cost of purchasing goods from a supplier.
- 24. Checking products during or after production to ensure quality.
- 25. A method of managing quality by involving all employees in continuous improvement.
- 26. Interaction with customers to create a positive experience.
Down
- 1. Producing goods using the least resources, time or cost possible.
- 2. The standard of goods supplied which affects final product performance.
- 3. Holding extra stock to avoid the risk of running out. (4,2,4)
- 4. Extra stock kept to deal with unexpected demand or supply issues.
- 5. The likelihood of customers returning to purchase again.
- 7. Buying and selling goods online as part of customer service.
- 8. The withdrawal of faulty products from customers due to defects.
- 9. The ability of a supplier to deliver the correct goods on time.
- 11. Using external firms, which may create challenges in maintaining quality.
- 12. When customers are unhappy with products or service received.
- 14. The network of organisations involved in producing and delivering a product.(6,5)
- 17. A system where materials arrive only when needed to reduce stock holding. (4,2,4)
- 18. Producing individual, customised products to meet specific customer requirements.
- 20. Expanding a business through selling the rights to others, which can affect consistency.
- 23. Support provided after purchase such as help lines or servicing.