Across
- 2. Acting or doing things in a similar way over time
- 3. Characteristics and knowledge of a particular group of people
- 5. People's perception of a product, service, experience or organisation
- 7. Directly correlated with successful business outcomes
- 8. Related to changes and new ideas
- 9. An increase in the size or the importance of something
- 10. A strong feeling of support or allegiance
Down
- 1. Focusing on customer's needs first
- 2. The action of working with someone to produce or create something
- 4. Taking action by causing change and not only reacting to change when it happens
- 6. The use of technology to minimise human inputs and increase effectiveness
- 9. Involving all regions