GEC LINGO

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Across
  1. 2. got one on 8” / You’ll hear this phrase change mildly. What it is ultimately saying is that you have a lead on 8 min.. you have a lead on 5 min, its to help let you know that you need to get that before it meets its time.
  2. 4. DROP/The leads compile overnight and into the morning. At 8am and 930 they will drop in bulk. You will hear the phrase “lead drop “meaning we are distributing all the leads evenly to all agents logged in
  3. 5. the Lead/ This means sending the lead from one place to another. Meaning if you have a chat in Carnow and want to send it to Elead.
  4. 6. your ampbi” /You may be asked this by a manager. This means to check to make sure you are logged in and taking leads through ampbi.
  5. 8. OUT/ You have ten minutes to answer leads so you would complete a phone task to shut off the timer, but you need to still go back in and call the guest.
  6. 10. AHEAD/ This is an option that dealerships have that will help the guest move forward into a new vehicle though they are still in a lease term.
  7. 12. Is another word for profile or lead
  8. 14. Meaning that a vehicle is going to be hard to find. It is a one off. Its not something that you will find commonly.
  9. 15. / This is a duplicate lead. Meaning there is a profile that already is active and the guest has sent in another lead.
  10. 16. Certified Pre-Owned
Down
  1. 1. is what you would hear if the manufacturer has noticed a safety issue that needs to be addressed by the dealerships free of charge to the consumer.
  2. 3. DOWN/ Meaning they owe more than what the vehicle is worth. For example: If your car appraised for 10k and you 13k
  3. 7. TASK-ACTIVITY/That would be going into the lead and then changing who the “assigned to” line
  4. 9. you in ready” / This phrase is typically used by managers to ask if you are “in ready” in Cisco finesse so that you receive in bound calls.
  5. 11. TRACKS/ They are the scripts, or the verbiage used to conversate with the guest. The tools to get them to come in and secure appointment.
  6. 13. AND NEGATIVE EQUITY/Determining whether the customer is going to have owe more than what the car is worth or if the customer is going to make money from trading in their car.
  7. 15. got an email sitting” / That means that you have an email in the dashboard that is waiting for you to acknowledge.