General Call Conundrums

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Across
  1. 4. Who does safe deposit box renewals?
  2. 5. This system shows declined card transaction codes
  3. 6. What is the common abbreviation for the Core Banking Operations Portal?
  4. 8. Can the CCSC teams process external transfers?
  5. 10. What system is used for travel notifications?
  6. 12. Who handles Umpqua's credit cards?
  7. 13. What screen in IBS shows you a customer's OOW information?
  8. 14. This system allows you to order replacement debit cards?
Down
  1. 1. DFIT ____ is the department that helps with debit card limit increases.
  2. 2. This procedure goes over Visa Token Maintenance
  3. 3. Where can you find account disclosures?
  4. 7. Where can you find the number for I P Day 2?
  5. 9. What is the abbreviation for a Fraud Incident Referral?
  6. 11. What type of transfer do you use for escalations?