General Customer Service Training Unit 1

2. Period the waiting period between the purchase date of the policy and the date it becomes effective.
5. Warranty provides protection against defects or malfunctions in new appliances or systems for a limited time.
6. Guard a policy that covers home systems like HVAC, plumbing, and electrical.
7. Guard a policy that covers home appliances such as dishwashers, refrigerators, and ovens.
10. the formal document that outlines the terms, conditions, and coverage of the policy.
12. Legion a special policy offering created specifically for members of a partner organization.

1. a higher-level coverage tier for high-end or luxury appliances that may carry a higher claim fee.
3. Fee a fixed amount paid by the customer when filing a service request under the home warranty.
4. Condition an issue with a system or appliance that existed before the policy became active.
8. Warranty a service contract that covers repair or replacement of appliances and systems due to normal wear and tear.
9. Insurance covers damage to the home caused by events like fire, theft, or natural disasters.
11. Home Guard a comprehensive policy that covers both appliances and systems.