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General knowledge

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Across
  1. 2. utilita's southern meter operator
  2. 4. company who regulates all supppliers and can grant licences
  3. 5. 02 profile properties
  4. 7. JBS
  5. 9. known as CRM
  6. 14. first port of call for a customer who has an issue with us
  7. 15. unique gas supply point number
  8. 16. database to check gas supply details
  9. 17. the country that produces the most gas offshore
  10. 19. collects readings from the meter
  11. 20. MAM
Down
  1. 1. PBL, used by agents to call in a new sale
  2. 3. MOP
  3. 6. 75% of our sales comes through this method
  4. 8. the database used to check electricity supplies
  5. 10. IGT
  6. 11. unique number identifying ther electricty supply point
  7. 12. if we reach a state of deadlock this organisation settles the dispute
  8. 13. system used to enter new contract details
  9. 18. meter point administration service