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General knowledge

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Across
  1. 3. company who regulates all supppliers and can grant licences
  2. 5. meter point administration service
  3. 7. known as CRM
  4. 12. database to check gas supply details
  5. 13. the country that produces the most gas offshore
  6. 15. system used to enter new contract details
  7. 16. the database used to check electricity supplies
  8. 17. PBL, used by agents to call in a new sale
  9. 18. collects readings from the meter
Down
  1. 1. MAM
  2. 2. JBS
  3. 4. unique number identifying ther electricty supply point
  4. 6. utilita's southern meter operator
  5. 7. first port of call for a customer who has an issue with us
  6. 8. if we reach a state of deadlock this organisation settles the dispute
  7. 9. IGT
  8. 10. MOP
  9. 11. unique gas supply point number
  10. 14. 02 profile properties
  11. 17. 75% of our sales comes through this method