Across
- 2. This is the system you will be receiving customer questions on. You will have access to the test environment.
- 3. This should be muted when not in use to decrease background noise.
- 5. is a DMS management system that allows dealerships to conduct financing, accounting, sales, service, parts, inventory, and administrative services.
- 8. provides dealers with customer relationship management technology, a centralized hub for everything to do with vehicle sales.
- 10. This is a dealership that has to report to an OEM and will usually sell new and used cars.
- 13. This is the system you will use to log the cases for your customer interactions and access important articles to help you do your job.
- 15. is a digital marketing solution that delivers personalized shopping, sales, and service experiences.
- 16. This is a dealership that doesn’t have an OEM to answer to and usually only sells used cars.
- 18. This is where all articles are housed to help you answer customer questions (2 words, no space.
Down
- 1. is a fully digital fixed operations solution for every stage of the service process.
- 4. This is where you should house all your personal notes for easy access.
- 6. This usually refers to the parts and services portion of the dealership (2words, no space)
- 7. This is the behind-the-scenes portion of the dealership and usually includes people like title clerks.
- 9. This must always be on and show your entire face during training.
- 11. This is the phone system you will be using; it is also where you will get your daily schedule.
- 12. The document that contains information and activities for you to complete during training (2 words, no space)
- 14. This is the portion of the DMS we are focusing on the most during training (2 words, no space)
- 17. This is usually the car selling portion of the dealership (2 words, no space)