Across
- 1. to apologize
- 6. refund
- 7. to.. replace
- 10. to advertise
- 15. successful
- 18. average
- 20. sales promotion
- 22. damage
- 23. disadvantage
- 25. zustimmen to disagree
- 26. to purchase
- 27. indiscriminate
- 30. proposal
- 31. inconvenience
Down
- 2. shoplifting
- 3. voucher
- 4. retailer
- 5. to be... satisfied
- 8. offer
- 9. leaflet
- 11. to ... sue
- 12. compensation
- 13. sales assistant
- 14. customer
- 16. advantage
- 17. cash desk
- 18. theft
- 19. annoying
- 21. to .. accuse
- 24. meet sb's needs
- 28. loyal
- 29. entgegentreten to.. confront