Across
- 3. showcasing the employee's knowledge of the property or surrounding area to help a guest with a specific request or generally improve his or her stay
- 8. Look for opportunities to create a unique experience
- 9. Challenges us to think harder, to be more creative and to develop a greater understanding and to search for alternative avenues that are more efficient, effective and more productive
- 10. the collaborative effort of a group to achieve a common goal
- 13. know the laws about __ and how to behave around them
- 16. Use the guest's __ whenever possible
- 17. approach every situation as a __ experience
- 18. adapt your __ to the situation
Down
- 1. enlist the help of your __
- 2. be all in
- 4. The sharing of information between 2 or more individuals
- 5. Going above and beyond your normal job responsibilities to make things happen
- 6. You should always make guest feel __
- 7. if you can't immediately find an __ to the question, ask guests how to contact with the information
- 11. understand your __ in guest service
- 12. don't make __ when working an individual with a special need or disability
- 14. is providing a welcoming and inclusive environment for all guest
- 15. 7% of communication
- 19. maintain __ contact, it forces you to pay attention