GI INFORMATION

4. Customer must have already received____ in some form (fax, mail, email, etc.)
5. Applications are previewed for proper citizenship, identity, passport photo, etc.
6. If the customer does not remember whether they previously reported their passport as lost or stolen, refer to_______.
8. Reviewed by a Passport Specialist. If necessary, the application is removed from the system for a letter to be sent to the customer.
9. You must create a __________for each customer which is to consist of 6 letters.
10. part of the Olympic/Paralympic Team USA, advise the customer to request an appointment through their _____.
12. you must have given the appropriate response 3 times.
13. A customer can request a _______ instead of submitting Evidence of U.S. Citizenship for a fee of $150.00

1. book is valid for 5 years from the date it is issued.
2. Received Letter (IRL) or Email (EIRL)
3. the selected gender does not match the gender on the supporting documentation.
7. CSR is to IMMEDIATELY notify their supervisor if they receive these types of calls.
11. U.S. Passport Renewal Application