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Across
  1. 2. An email you are required to send regarding this customers issue.
  2. 5. Showing definitions of THANKYOU, PEAK, and NEWHIRE codes.
  3. 7. When an order/item shows as shipped, but no tracking number is available in DOMS
  4. 9. Including info on Northern Arizona Credit.
  5. 11. Explaining "Awaiting Return" Error.
  6. 12. When you get a contact from a Police Office/Detective
  7. 13. Refunding a Zero Dollar Return
  8. 14. Meanings for CCI, LDS, WSE etc.
Down
  1. 1. Showing definitions for DOMS Refund Reasons.
  2. 3. Pro Tips with a upset customer.
  3. 4. Showing functions of "Close and Next"
  4. 6. What if an order shows exported and its not in DOMS?
  5. 8. Showing incorrect tracking for a return.
  6. 10. When a customer has an allergy