GOLF/ITSM Crossword

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Across
  1. 7. ITIL publication containing 'Service Desk'
  2. 8. The process that monitors all events that occur through the IT infrastructure.
  3. 9. Helps protect the confidentiality, integrity, and availability of assets by ensuring that only authorized users are able to access or modify them.
  4. 10. ITSM Best Practice Framework.
  5. 12. Transitioning from CMIS to
  6. 13. The implementation on management of quality IT services the meet the needs of the business.
  7. 14. longest club in the bag. Mainly used to start a hole.
  8. 17. Where the flag and hole are located.
  9. 18. ITIL defines a password reset as this.
  10. 19. 1 over par.
Down
  1. 1. The function for managing applications throughout their life cycle.
  2. 2. also known as 'sand trap'.
  3. 3. 1 under par.
  4. 4. Transitioning from IT Help Desk to
  5. 5. Shortest club in the bag. Used mainly on the green.
  6. 6. Wayward golf shot - Watch out!
  7. 11. An unplanned interruption to an IT service.
  8. 13. club labeled by a number or also called 'wedge'.
  9. 15. 2 under par
  10. 16. Where you make your first shot on the hole.