GOLF/ITSM Crossword

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Across
  1. 3. Wayward golf shot - Watch out!
  2. 6. An unplanned interruption to an IT service.
  3. 8. also known as 'sand trap'.
  4. 9. Where the flag and hole are located.
  5. 12. The function for managing applications throughout their life cycle.
  6. 15. Transitioning from CMIS to
  7. 16. ITIL defines a password reset as this.
  8. 17. 1 over par.
  9. 19. ITSM Best Practice Framework.
Down
  1. 1. Helps protect the confidentiality, integrity, and availability of assets by ensuring that only authorized users are able to access or modify them.
  2. 2. ITIL publication containing 'Service Desk'
  3. 4. longest club in the bag. Mainly used to start a hole.
  4. 5. The process that monitors all events that occur through the IT infrastructure.
  5. 7. Transitioning from IT Help Desk to
  6. 10. Shortest club in the bag. Used mainly on the green.
  7. 11. 1 under par.
  8. 13. club labeled by a number or also called 'wedge'.
  9. 14. Where you make your first shot on the hole.
  10. 18. 2 under par
  11. 19. The implementation on management of quality IT services the meet the needs of the business.