Good Customer Service Video

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Across
  1. 3. = words of admiration or approval
  2. 5. = unhappy because of failed expectations
  3. 7. = a feeling of great enthusiasm
  4. 8. = absolutely necessary, very important
  5. 9. = be equal in quality or strength
Down
  1. 1. = recognise how good something or someone is
  2. 2. = reaction to a product or performance
  3. 4. = a chance to do something
  4. 6. = very pleased