Across
- 6. a person who purchases goods or services
- 7. the sum of all experiences a customer has with a supplier of goods and/or services
Down
- 1. people choose to use a shop or buy one product
- 2. the total customer experience with that business
- 3. a customer who purchases products or services from a hospitality business
- 4. carried out or performed without delay
- 5. service that meets or exceeds customer satisfaction.