Across
- 5. The customer has made changes to the application
- 6. The customer has signed the loan agreement on a current or past loan
- 7. System generated feature, not always offered for more funds
- 8. customer emails in asking "Why am I declined" customer lives in the state of Vermont
- 12. part of a scheduled payment
- 14. “Ive had to call back three times today to get this issue resolved”
- 17. APR is broken down in order for customers to pay in full early
- 18. required to utilize this comment class when a system generated note is recorded
- 20. fifth business day before 5:30pm ET
- 22. Refer to Article 4 for the correct process and handle situations
- 23. customer calls in, agent unable to hear
- 24. loan is unsecured and is paid back in equal payments at fixed intervals
- 25. Post Funding, account holder has paid off first and taken additional loan(s)
- 28. customer is eligible for a refinance option, calling in to inquire on process
- 33. Customer makes payment above scheduled amount
- 35. Email sent to cust containing a 6 digit number required for application process
- 36. To reissue funds to bank account we have to wait 3 banking business day for
- 37. "I think your interest is to high"
- 38. Payment required based on loan terms and agreement
- 40. Pre Application, no account in Admin
- 41. verification document(s) fail/pass
- 43. cci adv “I need to make pymnt arrangements” acct is pastdue
- 44. "Thank you for calling Great Plains Lending"
- 45. customer is need of changing Employer information
- 46. Process of removing the bbf to allow deposit/withdraw from customers account
- 47. Pre funding, account holder has not received first loan
Down
- 1. The loan is approved and waiting on the customer to sign
- 2. verification document(s) has been received
- 3. cci adv “ I am in the process of filing for bankruptcy”
- 4. cci adv “ Did you receive my documents?”
- 9. cci adv “I have not received my funds”
- 10. Agent is required to advise customer “can negatively effect future loans with GPL”
- 11. Customers loan is accepted and pending to receive funds, but selected wrong amount and would like to receive more that they were approved for.
- 13. California customers are not eligible for these type of payments
- 15. Cust must make arrangements by 5:00p ET, one business day prior to due date
- 16. 3 banking business days, $30 fee, Account Service contacts
- 19. Customer pays the total balance
- 21. Customer is eligible to reapply in 24 hours or 3 bank business days
- 26. cust reapplying for a new loan and there is a balance still owed on previous loan
- 27. Customer does not have an outstanding balance
- 29. cx has expressed concern wrong information is being reported to credit bureaus
- 30. Application stuck and cannot give a result
- 31. Social Security Card, Drivers License, Bank Statement, Proof of Income
- 32. Application can be edited by the customer
- 34. customer unable to reset password
- 39. Date of Birth or Phone Number
- 42. used by Verification and Fraud agents