Across
- 2. Refer to Article 4 for the correct process and handle situations
- 4. APR is broken down in order for customers to pay in full early
- 5. customer emails in asking "Why am I declined" customer lives in the state of Vermont
- 6. fifth business day before 5:30pm ET
- 7. part of a scheduled payment
- 13. Post Funding, account holder has paid off first and taken additional loan(s)
- 16. "I think your interest is to high"
- 17. The customer has signed the loan agreement on a current or past loan
- 19. required to utilize this comment class when a system generated note is recorded
- 20. To reissue funds to bank account we have to wait 3 banking business day for
Down
- 1. “Ive had to call back three times today to get this issue resolved”
- 2. Customer makes payment above scheduled amount
- 3. loan is unsecured and is paid back in equal payments at fixed intervals
- 7. Pre Application, no account in Admin
- 8. The customer has made changes to the application
- 9. customer is eligible for a refinance option, calling in to inquire on process
- 10. Payment required based on loan terms and agreement
- 11. verification document(s) fail/pass
- 12. Email sent to customer containing a 6 digit number required for application process
- 14. customer calls in, agent unable to hear
- 15. System generated feature, not always offered
- 18. cci adv “I need to make pymnt arrangements” acct is pastdue