GRADE 11 FINAL REVSION

2. tourism When tourists from other countries visit South Africa.
4. rental A service that allows customers to hire a vehicle for an agreed period and cost.
5. care The assistance and support provided to customers before, during and after a service.
9. pass A document, printed or digital, that allows a passenger to board a flight.
12. excellence Consistently providing high-quality service that meets or exceeds customer expectations.
14. terminal The airport building where passengers check in, wait for flights and collect baggage.
17. flight A flight covering a long distance, usually involving several hours of travel.
18. tourism When South African residents travel to other countries.
19. flight A flight travelling between different continents.
21. allowance The amount or weight of luggage a passenger is permitted to carry under an airline's rules.
22. rate The value of one currency in relation to another currency.
23. conversion The process of changing an amount from one currency into another.
26. marketing Promoting tourism products, services and destinations to potential customers.
27. currency Money issued by another country, such as the US dollar or euro.
29. A person who starts and manages a business, usually taking financial risks to make a profit.

1. A planned schedule of travel activities, destinations, dates and times.
3. tourism When residents travel within their own country.
4. liner A passenger ship designed for leisure travel and holidays.
6. tourism Tourism that considers environmental, social and economic impacts to support long-term benefits.
7. segmentation Dividing a larger market into smaller groups with similar needs or characteristics.
8. communication Communication between people from different cultural backgrounds.
10. flight A flight hired for a particular group, organisation or purpose rather than operating as a regular scheduled service.
11. tourism Travel between countries within a particular geographical region, such as SADC.
13. power The amount of goods or services that a particular amount of money can purchase.
15. airport An airport that serves as a major entry point into a country or region.
16. flight A flight that requires passengers to change aircraft to reach their destination.
20. market The specific group of consumers a tourism business aims to attract.
24. tourism Travel undertaken to experience the culture, customs, arts and lifestyles of a community.
25. planning The process of organising a tour, including transport, accommodation, activities and costs.
28. tourism Travel motivated by an interest in a destination's history, traditions and cultural heritage.