GRADE 12 Organisational Performance

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Across
  1. 1. A performance management tool that measures organisational success from multiple perspectives.
  2. 5. The overall effectiveness of a business in achieving its goals.
  3. 7. A statement describing the fundamental purpose of a business.
  4. 10. Ongoing efforts to enhance products, services, or processes.
  5. 12. Gaining control over suppliers in the supply chain.
  6. 13. Income generated from business activities.
  7. 15. Acquiring or merging with direct competitors to increase market share.
  8. 16. A generic strategy based on offering unique products or services.
  9. 17. A customer's commitment to repeatedly support a business.
  10. 18. A strategy involving mergers or acquisitions to strengthen market position.
  11. 19. The Balanced Scorecard perspective that focuses on profits and resource management.
  12. 20. Comparing performance with industry leaders to identify improvements.
  13. 21. A strategy used to reduce losses during difficult economic conditions.
  14. 23. Collaboration between employees to improve efficiency and performance.
  15. 25. A generic strategy that competes primarily on lower prices.
  16. 27. The Balanced Scorecard perspective concerned with employee development and innovation.
  17. 28. Investment in creating innovative products, services, or processes.
  18. 29. The percentage of total sales held by a business in a market.
Down
  1. 2. A method of obtaining independent expert opinions to reach consensus.
  2. 3. A tool used to evaluate strategic options by mapping possible outcomes and risks.
  3. 4. The process of ensuring sufficient stock and supplies are available.
  4. 6. A generic strategy that targets a specific niche market.
  5. 8. The Balanced Scorecard perspective that focuses on operational efficiency.
  6. 9. Formal evaluations of employee performance.
  7. 11. Specific goals that a business aims to achieve.
  8. 13. Measures used to evaluate the financial health of a business.
  9. 14. A continuous improvement approach focused on maintaining high standards.
  10. 22. The Balanced Scorecard perspective that measures satisfaction and loyalty.
  11. 24. A strategy aimed at expanding the size and footprint of a business.
  12. 26. Gaining control over distribution channels to reach customers directly.