Across
- 2. Responded to clues to build...
- 7. Showed empathy and/or matched my level of...
- 8. Took time to get to know me.
- 10. Addressed competitive objections...
- 14. Within 15 seconds of entering the store.
- 15. Asked for the...
- 16. Checked in with me before...
- 17. When needed rep offered an...
- 19. Asked relevant...
Down
- 1. Confirmed what they heard was...
- 3. Pointed questions to create interest or show...
- 4. Spoke slower if/when needed, refrained from using technical language that I wouldn’t..
- 5. Knowledgeable and up-to-date on products, processes, promotions, inventory levels› In the right state of mind prior to engaging with me.
- 6. Explained the benefit or value of answering what type of questions?
- 9. Recapped what we agreed to and summarized any important...
- 11. Listened for clues.
- 12. "Walk out..."
- 13. Set expectations for next...
- 18. Kept me in the...