GREAT 8

2. I inform the guest what I can do to help them and ________ them that their needs will be met. 'I will take care of it personally.'
5. I offer a ________ with a genuine smile and eye contact and address the guest by name every time I see a guest. 'Namaste, Mr./Ms. Guest Name'
6. I personalize every guest experience, ________ and take responsibility
9. I speak clearly with a ________ of voice, using appropriate verbiage during every guest interaction, to show genuine care and interest.
11. I understand guest needs by asking ________ questions.
12. 'Is there anything else I may ________ you with?'

1. 'I hope ________ is to your satisfaction'
3. I do not decline a guest request without offering ________. I never say no.
4. I close every interaction with the guest by checking for their ________ and also offer additional assistance.
7. 'Can I be of any ________ Mr./Ms. Guest Name?'
8. 'May I ________ you Mr./Ms. Guest Name?'
10. I demonstrate care and ________ at all times.