Great Falls Marketing New Hire Limelight Training

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Across
  1. 2. the ability to understand and share the feelings of another.
  2. 5. the program used for scripting
  3. 9. (abbrev. Customer Relationship Manager)
  4. 10. timeclock status used while ready and able to take calls
  5. 13. (abbrev. Payment Card Industry)
  6. 14. one of 3 Limelight CRMs
  7. 16. one of 3 Limelight CRMs
  8. 17. a close and harmonious relationship in which the people or groups concerned understand each other's feelings or ideas and communicate well.
  9. 18. the clients and products
  10. 19. one of 3 Limelight CRMs
  11. 20. status on five9 used to take calls
Down
  1. 1. other GFM site
  2. 3. webpage used to clock in/out
  3. 4. tool used to reship/refund/add to mailing list
  4. 6. (abbrev. Adverse Event Reaction)
  5. 7. GFM site
  6. 8. where i find policies about and for GFM employees
  7. 11. chat tool used while on calls
  8. 12. home city of s2g
  9. 15. approved payment source for phone sales