Grey Knowledge Puzzle

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Across
  1. 5. Someone who handles claims for lost packages
  2. 7. An item that is not shipping from the warehouse
  3. 10. Where schedules, store numbers, and Gift with Purchases can be found
  4. 11. Where you look for an item in all stores
  5. 12. When the carrier changes the direction of the destination
  6. 15. When an item is being located in a store
  7. 18. We have three locations; New Jersey, Nevada, and Georgia
  8. 20. What you must complete in every order after every phone call
  9. 21. An A.I is created in this database
Down
  1. 1. The website for EGift cards
  2. 2. We mark an item this when we have sell more than we have
  3. 3. The team that takes care of fraud orders
  4. 4. This occurs when a sku needs to be replaced
  5. 6. Gift Card purchased from CVS is dealt through
  6. 8. You will receive a GWP if you fill out this form
  7. 9. Gift Card purchased from Staples is dealt through
  8. 13. Provides item details such as sku numbers, accessories, and different prices
  9. 14. The two hour time period in DS
  10. 15. Where you run queries for DS
  11. 16. College, Baby, & Wedding
  12. 17. Our private store website
  13. 19. Who you email when a item is shipping from the store or vendor