Ground and flight crew

2. technicians, maintains the aircraft
4. service agent, duties include tickets sales, assisting customers with check in, monitoring baggage areas, aircraft boarding and assisting directing passengers
6. dispatchers, ensures the safe and quick turnaround of and aircraft. make sure that it is clean, refuelled and loaded with luggage
7. agents, duties include selling tickets at the airport, assigning seats for passengers and rebooking passengers who miss their flights
9. handlers, load and unload baggage and other cargo

1. cabin crew, looking after the needs of passengers, who see them chiefly as providers of customer service, but their legal reason for being on board is for the safety and security of passengers
2. maintain and repair aircraft
3. manages the airline flight crew and is responsible for making al necessary decisions
5. cabin crew, supervises the cabin crew team managing on flight service and ensuring passengers have a safe flight
8. baggage handler
10. agents, works at boarding gate. duties may include making boarding announcements, assigning seats and checking tickets before passengers board the flight