Across
- 6. the call flow guide for excellent conversations
- 8. used to help customers get to an in-person employee quickly
- 9. the tool we can use for functions like debit card maintenance, travel notices, complaints, lockout help, etc
- 10. system used to manage incoming calls and transfers
Down
- 1. place to get articles on products and services for our position
- 2. primary system for getting account info and some services
- 3. system that handles our extensions and call profiles for everyday work
- 4. self service option for on the go customers
- 5. identification process for all callers
- 7. form to fill out that helps us manage and mitigate risk of to the customer and pnc