Across
- 2. This is software that allows you to send and receive calls via your computer. You will also use it to KYC your customers
- 3. handles notifications of issues, meetings, appointments
- 4. real time service for chat to seek assistance during calls, stay connected with leaders and team members
- 6. Letting the customer know they are valued with PNC
- 8. Making sure their needs are meet
- 9. Making sure that the person that is calling is the customer or has the right to get access to info and stuff.
Down
- 1. Making it known that you were there to help with any problems
- 5. This is the primary system you will use to look up a customer's financial information, transaction history, account information, process most customer requests
- 7. speaking to the customer and reacting to make them more comfortable and open