Across
- 3. system used to accept and manage calls
- 6. advanced support and knowledge partners
- 7. team of seasoned employees that support us during calls
Down
- 1. location for daily updates in Edge
- 2. understand and repeat why the customer is calling
- 3. framework for creating customer and employee interactions that advocate the delivery of an exceptional PNC experience
- 4. finding information and proccesses to answer questions
- 5. system and tool that allows us to service customer needs
- 8. system and tool that shows customer accounts and transactions