Group 4

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Across
  1. 5. Assist pnc customers with financial needs and inquiries.
  2. 7. Used to assist customers with personal debit card and OLB maintenance, for example.
Down
  1. 1. Speaking with a colleague in another department prior to handing a customer over for continued assistance.
  2. 2. Interact with customers to provide information in response to inquiries and maintenance needs pertaining to products and services.
  3. 3. Used to perform some maintenance and service needs including disputes.
  4. 4. A free tool providing customers with virtual, real time account information; empowers customers with the capacity to perform many self-service options.
  5. 6. Transferring customers to another team or department that can better assist with their needs without speaking to the colleague receiving the customer; but providing notes to share a brief description of the issue and if/how the customer was verified.