Across
- 4. trigger words that cause record of customer feedback
- 5. how we present our points and answers to customers in a good way
- 7. working with customers to meet their needs
- 9. information resource and lifeline
- 10. warm or cold with comments
Down
- 1. tool that helps us correctly KYC
- 2. Connect Acknowledge Respond Empathize
- 3. tool for customers to manage their accounts
- 6. how we verify the customer
- 8. Word we use to tell a customer a fee was correct for the account but not blaming the customer