GT LU 4 Module 2

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Across
  1. 4. customer relationship management
  2. 5. it enables the companies to improve and customize their offerings and service to best suit customers
  3. 7. when customers now longer wish to receive marketing emails
  4. 9. ________ programmes make customers feel valued thus ensuring repeat business.
  5. 11. identify your competitors’ strengths, weaknesses, opportunities, and threats.
  6. 14. Customer making decision to buy
  7. 15. source of contact information and leads to potential customers
  8. 17. compiling customer database here
  9. 18. The selling process has _______ key steps
  10. 20. First step in the selling process
  11. 22. A breakdown in communication or inaccurate information between employees result in this
  12. 25. Your actions before you have a sales call
  13. 27. This is a sales document that you provide the customer with for the product they are interested in purchasing
  14. 28. document that itemises and records a transaction between a buyer and a seller.
Down
  1. 1. management intervention to avoid losing the customer
  2. 2. Knowledge is ________
  3. 3. Knowing and understanding customer _____ is at the centre of every successful business
  4. 6. Product _______ is an asset and will allow your company to forge ahead of competition
  5. 8. People who enquire about your company should be included and ________ for approach in the future.
  6. 10. If you want the customer's ______ you have to earn it
  7. 12. Protection of Personal Information Act
  8. 13. These are the questions which will allow you to delve deeper into the customer’s answers to your open questions, finding out the reasons and emotions behind those answers
  9. 16. A system of moral principles
  10. 19. preliminary invoice
  11. 21. influence your customers and helps you to anticipate what they are going to need
  12. 23. The market you are trying to sell your product to
  13. 24. Don't try to sell something that's not needed
  14. 26. process of developing, coordinating, monitoring the various decisions that have a direct bearing on the company’s sales
  15. 29. A sales _____ is a document which is prepared by the organisation and issued to a customer for the sale of a product or service