Across
- 4. Once service is finished this is your plan to rebook, recommend, and clean your station
- 7. Great tool to giver service guests that allow them to see the available journeys and products
- 9. We focus on them and direct our conversations to their needs
- 10. Show your service guests which products to use and how to create and _____ their look
- 11. Procedure used to protect your service guest's skin and clothing
- 12. prior to beginning the consultation, ensure your service guest is at_______ and you are facing him/her
- 13. Is done to connect with your service guests and build their trust in the first few minutes of their visit
- 14. Area in which you set up, organize, and maintain cleanliness
- 15. Pamper, listen, recommend, and solve your service guests' __________
- 16. Where you write your recommendations for service guest
- 17. Used to document the service guest's needs and desires
Down
- 1. restate what your service guest has said to ____ your understanding
- 2. great service experiences are filled with pleasant ____ that help service guests enjoy the experience
- 3. This is recommended with every haircut to take your guests service from ordinary to extraordinary
- 5. To identify your service guests' vision for their hair, skin, or makeup and create a gameplan on how to create this look
- 6. Listen and __________ your service guests vision for his/her hair
- 8. __________ additional services based on what you learn about your guest, and what they need
- 14. Process to create a beautiful finished look your service guests will love