Across
- 4. Hero Card Grand Prize Drawing awarded to winners
- 6. Service Driver measuring attentiveness and empathy towards guests
- 8. A way to recognize Team Members for going above and beyond to deliver exceptional guest service
Down
- 1. "Every Guest, Every Time" reflects this service standard
- 2. Turning a guest issue into a positive experience
- 3. Weekly measurement of guest satisfaction across departments
- 5. Value of each Make it Right coupon
- 7. What great guest service builds over time