Across
- 4. Remember ____________ Clue: Give assurance to passengers that their request is being looked into and provide regular updates if some time is needed.
- 6. ________________ Care Clue: Enquire with passengers on their well-being throughout the flight, especially for passengers with special needs, parents with infants / children.
- 7. Friendly _____________ Clue: Maintain a pleasant and positive disposition as you carry out your duties in the cabin
- 9. ______________ to Detail Clue: Practice situational awareness when patrolling the cabin.
- 10. _________ Replenishment Clue: Ensure that toothbrushes, toilet papers, tissues, etc. are well-stocked and sufficiently replenished for passengers' use.
Down
- 1. Thorough ____________ Clue: Apologize for the mistake / inconvenience caused, provide tactful explanations and prompt follow-up actions.
- 2. ______________ Presence Clue: If passengers are awake during lull period, use this opportunity to actively engage in PR with passengers, especially in premium classes.
- 3. ___________ & Comfortable Clue: Work quietly in the galley, especially when preparing for meal service.
- 5. Warm _______________ Clue: Greet all passengers cheerfully and be forthcoming in your approach.
- 8. Sincere ______________ Clue: Maintain tact and diplomacy when dealing with passengers of different religions and nationalities.