Guidelines for Great Customer Service

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Across
  1. 2. stick to, follow-as in a rule or policy.
  2. 6. characterized by being easy to approach or speak with.
  3. 8. when the positive feeling resulting from a first impression lasts through subsequent encounters.
  4. 9. good manners; respectfulness; politeness.
  5. 10. following the same principles, course, or form.
Down
  1. 1. the technical knowledge and information needed to perform a job, such as computer skills and knowledge of administrative polices.
  2. 3. understanding or experiencing the feelings, thoughts, or attitudes of someone else.
  3. 4. observation or perspective.
  4. 5. passing responsibility on to someone else (usually undeservedly).
  5. 6. make someone feel alone; drive someone away.
  6. 7. the attitudes or personality traits that can contribute to a person's success, such as courtesy, listening skills, and so forth. Also known as people skills.