Across
- 1. This is one of the contact channels through which guest can contact HRCC
- 5. This is the highest hilton honors tier status
- 6. HH members can earn two types of _____. These are either base or bonus
- 7. This brand is famous for their 100% satisfaction guarantee policy
- 12. This brand is famous for their hydration bar
- 13. This is another name for a receipt
- 17. HRCC is an acronym for Hilton ________ and customer care
- 18. Once a Hilton employee registers for the team member program, their account will be automatically upgraded to a _____ tier
- 19. This brand earns 5 base points for every $1 spent before taxes
- 20. Booking.com, Expedia.com, Priceline are all examples of _____ party booking sites
- 21. This is consecutive nights spent at the same location
Down
- 2. This brand is named after Hilton's founder
- 3. Refers to placing yourself in the guest's shows
- 4. A guest needs 4 stays, 10 nights or 25,000 base points to get to this tier
- 8. This refers to individual night spent at a hotel
- 9. This is the name of the Hilton client interface that is used when assisting guest with reservations booking, cancellations, account updates etc
- 10. This brand is famous for their fresh chocolate chip cookie
- 11. This is one of the luxury brands
- 14. When a guest purchases points online, these are ____ points.
- 15. This LOB in Hilton ONLY assist diamond members
- 16. Hilton honors members can earn base points for up to _____ Rooms
- 17. These agents are trained in both reservation sales and customer care however they service mostly reservation sales call