Across
- 2. The process of ensuring a project meets the agreed standard. (Welsh: Ansawdd)
- 7. The guarantee of fixing problems after the project is completed. (Welsh: Gofal Ôl-werthu)
- 8. Listening to and addressing concerns raised by a client. (Welsh: Adborth)
Down
- 1. The act of finishing a project within the agreed time. (Welsh: Terfyn Amser)
- 3. The person paying for and receiving the construction service. (Welsh: Cleient)
- 4. Clear plans given to clients about project progress. (Welsh: Diweddariadau)
- 5. The practice of being respectful and polite when dealing with customers. (Welsh: Cwrteisi)
- 6. A written promise to repair issues within a specified time. (Welsh: Gwarant)