Across
- 3. What Centre would a customer go to for an appointment?
- 5. What term do we use apart from 'customer' for a person applying for or receiving benefits
- 9. What type of calls will we mostly be dealing with?
- 11. We must ask security questions before speaking to a Customer in order to comply with Data_____?
- 13. What is the name of the company we work for?
- 16. A security question we ask for is the Customer's N___?
- 17. What should you take plenty of during training?
- 18. Which device should you have on silent during training?
- 20. What term is used for a person who deals with a Customer's affairs if they are unable to do it for themselves?
Down
- 1. What Centre will a customer call to reschedule an assessment appointment?
- 2. What is a Customer applying for from DWP?
- 4. In training what is there never, when it comes to a question?
- 6. What number does NINO stand for?
- 7. What does the second 'A' in HAAS stand for?
- 8. This is a security question
- 10. Which is the UK's biggest public service department?
- 12. What type of contract is HAAS?
- 14. What does the first 'A' in HAAS stand for?
- 15. What does the 'H' stand for in HAAS?
- 19. What 2x15 minute activity will we have each day?