Handling calls

1. A list of names and phone numbers, often on your phone. (8 letters)
3. If the line is busy, you might have to do this later. (4, 4)
4. The person who is receiving the phone call. (8 letters)
6. To make a phone call to someone. (4 letters)
9. To connect a caller to someone else. (9 letters)
11. The sound a phone makes when someone is calling. (8 letters)
14. Something you write down during a call to remember information. (4 letters)
15. To end a phone conversation. (4, 2)

2. The main topic or reason for the call. (7 letters)
5. The person who makes the phone call. (6 letters)
7. Not busy; free to talk. (9 letters)
8. Busy; already talking to someone on the phone. (7 letters)
10. A message you can leave if someone doesn't answer the phone. (9 letters)
12. To wait on the phone for a short time. (4, 2)
13. To make the sound of your phone silent. (4 letters)