Handling Objections

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Across
  1. 3. Step 2 of the handling objections model.
  2. 4. Intentionally making a customer feel seen and valued.
  3. 6. The sales model we use that asks questions to find good solutions.
  4. 9. Step 1 of the handling objections model.
  5. 10. the action of challenging or disagreeing with something.
  6. 11. Step 4 of the handling objections model.
  7. 14. Step 5 of the handling objections model.
  8. 15. Successfully dealing with and controlling customer concerns.
Down
  1. 1. A means of solving a problem or dealing with a concern a customer has.
  2. 2. Questioning that invokes deeper thought and feelings.
  3. 5. Questions that are typically one word answers.
  4. 7. Statement that shows your ability to help the customer, builds trust.
  5. 8. Step 3 of the handling objections model.
  6. 12. Questioning that is not a yes or no answer.
  7. 13. Sets the table to gain consent for questioning.