Handling Objections

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Across
  1. 4. Step 5 of the handling objections model.
  2. 5. Questioning that invokes deeper thought and feelings.
  3. 6. Questioning that is not a yes or no answer.
  4. 7. Step 1 of the handling objections model.
  5. 10. Sets the table to gain consent for questioning.
  6. 12. Step 3 of the handling objections model.
  7. 13. solving a problem or dealing with a concern a customer has. Finding a _____
  8. 14. The sales model we use that asks questions to find good solutions.
Down
  1. 1. Questions that are typically one word answers.
  2. 2. Step 2 of the handling objections model.
  3. 3. The action of challenging or disagreeing with something.
  4. 8. Statement that shows your ability to help the customer, builds trust.
  5. 9. Service to _________.
  6. 10. Step 4 of the handling objections model.
  7. 11. Intentionally making a customer feel seen and valued. Ex. How was your weekend?