Across
- 2. Input from customers that helps us improve.
- 5. The foundation of our relationship with clients.
- 7. Expressing thank to customers and colleagues alike.
- 10. Showing appreciation for loyal customers and strong teams.
- 11. Working together toward mutual goals.
- 13. Working jointly with others toward a goal.
- 15. The industry we excel in at First Citizens.
Down
- 1. Finding answers to problems.
- 3. The person we strive to serve every day.
- 4. Guiding and inspiring others to reach their best.
- 6. Collaboration is key to delivering great service.
- 8. A critical skill for understanding customer needs.
- 9. A quality that shows attention and concern.
- 12. Lilan's Famous Words
- 14. Approaching challenges with a positive attitude.