Happy Practice Crossword

3. Maybe the most important communication tool in your office.
4. You could probably use one of these desperately.
8. The empty spots in your schedule.
11. What can help reduce no-shows and late appointments.
12. The financial lifeblood of your office.
14. What either keeps people coming back to your office or drives them away.
17. The kind of "hands-off" payments customers prefer to make.

1. What you should never reheat in the office microwave.
2. Something online that needs to be optimized to keep patients and customers happy.
5. The essential beverage for any high-functioning office. (Without it you may have the jitters.)
6. The best way to communicate with modern patients and customers.
7. What's occupying most of your office's fridge space.
9. The room that requires the most patience.
10. A necessary evil that could be verified in seconds if you chose.
11. How you grow your business reputation online.
13. Something patients fill out that is often illegible.
15. The worst thing a patient can do.
16. When most payments come in from customers and patients.